Distinguished customers, we apologize for any dissatisfaction caused by our products or services, if you meet any quality problems about our products, we’d appreciate if you could assist us in providing the following information so that we could solve it for you as soon as possible.
1) Original invoice issued by Orient Lighting. (E.g. ABC company-OL-1607193264)
2) PI number, product code and quantity. (E.g.OL-1607193264, OL-2835FH-12024-WW, 5 meters)
3) Descriptions of defective products. (When and how the problems occur, any details will be helpful)
4) Photos or videos are the most useful information for both of us.
Please contact your sales representative or our Customer Service Team (contact ways are in the bottom) when you have all the information prepared, we will follow up and make sure it will be solved quickly.