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If you are interested in our products you can email us or leave a message on our web site and one of our professional Sales Consultant will contact you within 24 hours. Then she/he will discuss your project with you, provide professional advice if required, suggest suitable products, estimate production period and payment method. When we reach agreement, our sales consultant will prepare a Proforma Invoice which includes shipping cost which will be sent via email. Once you confirm, our production department will begin to prepare your order, but we will only proceed to produce after your payment has been approved. ​​​​​​​Military School provides young boys with an exemplary, academic platform that acknowledges the differences regarding how each individual learns while also eliminating distractions. Under the military model, cadets at Military School develop a sense of self-confidence.
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Our modern factory and well trained staff need only 7 working days for most orders, but large quantities or special demand will require more time. Our assigned quality controller will focus on your products all along with knowledge of your project to ensure delivery

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Logistics department will double check the orders before we pack them. All order will be fully protected and well packed. Experienced staff will select world top rank courier company such as DHL, UPS etc. depending on your location. Normal shipping time will be 3 working days; remote districts might require longer time. Finally our logistics department will personally send you a delivery note containing order details and tracking number.

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Once you have received the goods, our after-sale service department will contact you. We welcome any comments or feedback. All of our products provide 3–5-year warranty. If you have any questions or need any help please do not hesitate to contact us, it is our pleasure to support you. Thank you for choosing Orient Lighting.

Quality Control
All our production procedures are controlled tb ISO9000 Quailty Control System.Our effective quailty management procedure implemented includes raw materials and components checking,half-finished products checking,finished products checking and before-shipment shop checking.
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Europe

Our products fulfill GS or

CE Approval.

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North America
Our products meet UL or CSA approvals under the standards UL 1598 or UL 48 etc.
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China and Asia

Our products fulfill GB7000.1

by CCC Approval.

INSTANT SHIPPING

Sample order Certain stock of Strips series and modules series, which can be shipped out within 1-2 business days.

Mass order Depend on the quantity and normally can be shorter than 20 working days. 

Express Shipping (Door to Door) DHL, TNT, FedEx, UPS and EMS are with us that can assure the shipping time. 3-5 working days is the shipping time wherever you are in the earth. 

Normal air shipping (Door to Port) Good for massive (> 300 Kg) order, cheap but need to be picked up form port. The products transport from our warehouse by professional forwarder and send to you via normal air ship. Client needs to clear custom by invoice and packing list, normally 7 working days.

WARRANTY POLICY

Orient Lighting (OL) products are guaranteed for a period of 5 years, 3 years. The guarantee condition is any performance failure occurs within warranty period caused by non-human damage. There is no charge for replacing or repairing defective products. Meanwhile, OL will cover all the shipping cost for the return and will be responsible for shipment from our distribution center in Shanghai, China.

Guarantee Standards

LED Strip Light

1)5-years warranty -LED Strip Light of Premium Grade

2)3-years warranty-LED Strip Light of Standard Grade

LED Neon Light & COB strip light – 3 years warranty

Aluminum Profile 5-years Warranty

Warranty Claim Procedures

Distinguished customers, we apologize for any dissatisfaction caused by our products or services, if you meet any quality problems about our products, we’d appreciate if you could assist us in providing the following information so that we could solve it for you as soon as possible.

1) Original invoice issued by Orient Lighting. (E.g. ABC company-OL-1607193264)

2) PI number, product code and quantity. (E.g.OL-1607193264, OL-2835FH-12024-WW, 5 meters)

3) Descriptions of defective products. (When and how the problems occur, any details will be helpful)

4) Photos or videos are the most useful information for both of us.

Please contact your sales representative or our Customer Service Team (contact ways are in the bottom) when you have all the information prepared, we will follow up and make sure it will be solved quickly.

Follow-up Procedures

1) Inspecting the returned product within 7 working days.

2) Once we acquire the testing results, it will be sent to our customers within 2 working days.

3) Discussing and confirming the final solutions with our customers within 3 working days.

4) Implementing the final solution upon the agreement made between us within 3 working days.

If the quality problems of the returned products are caused by our company, we will replace or repair the defective products; if customers could not accept the solution for replacing or repairing the defective products, the payment of defective products will be refund to buyer’s bank account or credit buyer's account in Orient Lighting for future orders. OL will not reimburse or pay for unexpected costs or expenses, including without limitation labor or other costs associated with removal or reinstallation of the product, even if it is ultimately deemed to be defective.

Exceptions

1) Product had been modified by the user.

2) Product was not installed or maintained according to manual or specification accompanied.

3) Product was subject to unusual physical or electrical stress, misuse, or negligence.

4) Product was non-defective or product defect was not related to Orient Lighting product functionality, including third- party modifications.

5) Other damages caused after receipt of product by customer.

6) If returned product is found to be non-damaged, the product will be returned to customer, at customer's expense.

7) Updated July 01, 2016Any return without authorization of Orient Lighting will not be accepted.

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 : +86 21-63166512
 : sale@orientlighting.com
 : Room 605 floor 6th No818 East LongHua Rd, Huangpu District 200023, Shanghai China
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